5-Way Guarantee

#1: Money-Back Guarantee

If, at any time, after you sign our agreement up until 30 days after your go-live training, you’re not happy for any reason, no questions asked, simply contact us by phone, mail, email, whatever. Then, we’ll refund all but the first $5,000 of your implementation, and any monthly or patient fees will be credited as well. This guarantee is for single-location clients with fewer than 50 users, EMR only.

#2: 30-Day Agile Implementation

There’s a checkbox on the first page of our simple, two-page agreement for our joint commitment to your 30-Day Implementation. So long as you do not delay, we will have you fully implemented and trained in 30 days or less. If we miss that goal, we’ll credit you the first five months of monthly invoices, up to $5,000. This guarantee is for single-location clients with fewer than 50 users, EMR only.

​#3: We’re Your Partner

We’re committed to being great partners because we know that your success is our success, and we act that way. That means we will do anything necessary to ensure your successful implementation and use of Kipu. From easy, no interest financing, to a simple plain English agreement, to unlimited phone, Internet, and in-person training and support*. No nickel-and-dime invoices here! Oh, and partners don’t sue each other. That’s right. In over five years, we’ve never been in litigation with a client, supplier, vendor, or employee. In fact, we’ve never even been threatened with such a lawsuit. We think that says a lot about a company. Sometimes, things go wrong, but we make things right, no matter what!

#4: 99.99% Uptime Guarantee

Really! Our product and hosting are bulletproof. If we go down, we’ll refund you for downtime. We’re always on and always available. Guaranteed. Click to see our SLA.

#5: Our “You Always Win” Guarantee

At Kipu, our Mission Statement isn’t all talk. It’s the way we do business as our fathers and grandfathers did. That simply means that the client (that’s you) is always right. Whatever you need, whatever it takes, whatever we can do, from additional training to sending staff to help out in a pinch, you’ll get it! And if there’s ever a financial question, read our mission statement, which is printed on the back of our business cards and on the bottom of every email we send. You’ll win every time. Isn’t that refreshing?

#6: Bonus Guarantee

We call this one “winner, winner chicken dinner,” and here it is: If you can get any other EMR Company (a real** company, please) to match our 5-Way Guarantee in writing, then we’ll buy you the most expensive steak dinner you can name while we eat chicken.

*In-person as available. **A “real” EMR: Must have 100 addiction treatment clients, be in business for three years or more, and offer in-person, on-site implementation. Not funded by a lab (that’s illegal, by the way.)

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